Terms & Conditions
PRICING
SIGN IN WITH SHOP! You must sign in with your email to view pricing. This allows us to mask our everyday low pricing from manufacturers who usually require distributors to sell at MAP (minimum advertised pricing).
Though we believe our prices are the most competitive, if you are unsure that you are getting the lowest professional price, or you’ve seen the same item for less on a competitor's site, please email us at sales@empirebeautysupplies.com or call 973-473-5224 and we’ll do our best to match or beat that price.
Prices are subject to change without notice, and though you’ll never be asked to pay a higher price once your order has been submitted, items left in your cart or favorites for an extended period can change as new inventory arrives.
RETURNS
Empire Beauty will accept returns on defective merchandise within 30 days from date of purchase. After 30 days, please follow the directive on the manufacturer's warranty. If you need assistance or a copy of a warranty, contact sales@empirebeautysupplies.com.
Items damaged during shipping must be reported within 48 hours of receipt so we can properly document the claim.
We will accept returns on items ordered in error in their original package and in sellable condition, sent prepaid to EBS. A 15% restocking fee will apply.
All returns require a return request, and any package received without an RMA will be refused and returned at customer's expense.
To begin a return request:
1) Log into your account
2) Find the order you wish to generate a return from
3) Select the items you wish to return
4) Choose a reason and add a note describing the reason
5) Click on "Request Return" and we will respond as quickly as we can
WE CANNOT EXCEPT RETURNS on the following items once they have been opened/used for sanitary reasons: straight razors, shears, blades, shavers, combs, brushes, liquids, guards, etc. unless there is a verifiable manufacturer's defect.
SALES TAX
We only charge sales tax on orders shipping to NY and NJ. If you have a tax ID number and wish to not pay sales tax, please download and complete the applicable resale certificate below and email to sales@empirebeautysupplies.com
New Jersey ST-3 Form
New York ST-120 Form
⚠️ Before taking this course of action, we've included relevant resources below, so you're informed of your responsibilities to avoid future complications or penalties.
New Jersey sales & use tax for salons ANJ-19 Publication
New York sales & use tax for salons ST-60 Tax Bulletin
DISCLAIMER
Due to an increase in fraudulent orders, we reserve the right to refuse shipment to any address other than the credit card “bill to” address on record with the credit card issuer. In the event this affects your order, you will be notified prior to shipping.
We consider all information provided to us by our customers to be both private and confidential, and we will not provide this information to third parties. However, we will cooperate fully with Law Enforcement, US Government, or similar agencies in situations of fraud, who can demonstrate a clear legal requirement on our part to disclose information.
Images on the site may differ slightly from the item you receive due to manufacturer changes that are beyond our control. EBS will not be responsible for return shipping on any item that looks different than the picture listed but is the correct manufacturer model/style ordered. However, we will gladly refund or exchange any item the customer returns during the return period, pursuant to our return policy.
